Frequently Asked Questions

We deliver all over Cairo with an estimated arrival time of up to 3 days. Your order will be processed quickly and delivered right to your doorstep. Orders are typically processed within 24 hours of confirmation.

We deliver all over Egypt.

Yes! Once your order is shipped, you'll receive a confirmation with tracking information. You can also check your order status anytime by logging into your account and visiting the 'My Orders' section.

Delivery fees vary depending on your location within Cairo. The exact shipping cost will be calculated and displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions - follow us on social media to stay updated!

Absolutely! You can open and inspect your package while the courier waits at your door. If it's not what you expected or there's any issue with the item, you can simply hand it back on the spot - no questions asked.

Check that the item matches what you ordered, verify the size and color, ensure there are no defects or damages, and make sure all items from your order are included. Take your time - the courier will wait!

If you refuse the package during inspection, the courier will take it back and no charges will be applied to your payment method. You're free to place a new order whenever you're ready.

Need a different size or prefer another item? No problem! You can exchange your order within 3 days after receiving it. Simply contact our customer service team, and we'll arrange the exchange for you.

To request an exchange, contact us via WhatsApp, Instagram DM, or email within 3 days of receiving your order. Provide your order number and specify what you'd like to exchange. Our team will guide you through the process and arrange pickup of the original item.

Important: Refunds are not available once the order is accepted and the courier has left. However, you can inspect your package at the door before accepting it, or exchange items within 3 days if you change your mind.

Most items can be exchanged as long as they're unworn, unwashed, with original tags attached, and in their original packaging. Items must be in perfect, resalable condition. Certain items like final sale or discounted products may have different exchange policies.

For size exchanges or defective items, we cover the shipping costs. For exchanges due to change of preference, standard shipping fees may apply. Our team will clarify this when you initiate your exchange request.

Each product page includes a detailed size chart. We recommend measuring yourself and comparing with our size guide. If you're between sizes, we suggest sizing up for a more comfortable fit. You can also check the product description for fit notes (e.g., 'runs small' or 'oversized fit').

No worries! You can contact our customer service team before ordering, and we'll help you choose the right size based on your measurements. Remember, you can also inspect items at the door and exchange within 3 days if needed.

Yes, most of our items fit true to size. However, some pieces may have an intentionally oversized or fitted design. We always mention the fit type in the product description and provide measurements for each size.

We accept cash on delivery (COD) for all orders within Cairo. Online payment options including credit/debit cards and mobile wallets may be available at checkout. All transactions are secure and encrypted.

For cash on delivery, you'll pay when you receive your package. For online payments, you'll be charged immediately after placing your order. Remember - you can inspect and refuse items at the door even with COD.

Absolutely! We use industry-standard SSL encryption to protect all payment information. We never store your full credit card details. Your security and privacy are our top priorities.

We use high-quality fabrics including premium cotton, genuine leather for our leather jackets, soft knits for cardigans, and breathable materials for summer collections. Each product page lists the specific fabric composition and care instructions.

Care instructions are provided on the tag of each garment and on the product page. Generally: machine wash cold for cotton items, hand wash or dry clean for delicate pieces, and professional leather care for leather jackets. Always check the specific care label!

Popular items are restocked regularly! You can sign up for restock notifications on the product page. Follow us on Instagram and Facebook for announcements about restocks and new arrivals.

Yes! We offer both summer and winter collections. Our summer line features lightweight, breathable fabrics, while our winter collection includes cozy cardigans, warm jackets, and layering pieces. Browse our seasonal collections to find the perfect pieces year-round.

We're here to help! Reach us via WhatsApp, Instagram DM (@plumsfashion), email at info@plums-eg.shop, or through the contact form on our website. Our team typically responds within 24 hours during business days.

Yes, you can cancel your order before it ships. Contact us immediately via WhatsApp or email with your order number. Once shipped, you can refuse the package at the door during inspection instead.

We want your PLUMS pieces to arrive beautifully! While standard orders come in our branded packaging, we can arrange special gift wrapping for an additional fee. Contact us when placing your order to add this service.